Answering the questions of the buyers related to eBay listing is important. If you ignore these quires you DSR could be affected. The buyers on eBay often have questions for the seller, before the sale or during the sales and sometimes even after the sale. If you want to rank high in the list of top sellers, you need to answer your customers and help them quickly and sometimes even without them sending you a question. There are ways you can help them like providing detailed information about the product in eBay listing, by using automated answers, communicating shipping information, and responding to their quires without any delay.
3 ways can be considered for answering the buyer’s question:
- Set up a third-party Q&A
For this, you have to subscribe to a third-party and then you provide your Q&A to the application. For subscribe you can use the application tab on eBay.
- Show Q&A
The buyers can see Q&A that is generated automatically from your eBay listing and any Q&A you create for your listing.
- Allow your buyers to contact directly from an active listing
In this, your buyers fill a form and write their questions in that form, which is then emailed to your inbox on eBay and also to your email account. However, your email address is hidden from your buyer’s view.
As we all know that eBay is a very big business and the eBay staff usually recognize by giving some of the titles like Top Rated and Power Seller to its high-volume sellers.
However, there are a few points that help you maintain your ranking on eBay, and answering your customers’ questions is one of them. However, if you neglect this step here are a few consequences that you might have to face. Some of them are mentioned below:
Effects on Sales
You can think it for yourself that hoe successful of a person you could be if you ignore all the questions of your customers. Not answering the quires of your buyers can cost you a heavy loss. On the other hand, if you answer all the quires, it could boost up your sales.
Effects on Rating
If you don’t respond to the questions of your customer, this could make a very big impact on your seller’s rating. eBay has a name for this rating DSR which means Detailed Seller Rating. This has all the feedback that the clients give back to you after they have made the purchase. So, suppose you haven’t replied to any or one of the questions of your buyers that related to eBay listing, that is going to make a very bad impact is the question is important for the buyer.
Solution provided by eBay
If you feel like the questions are not worth the time, there is a feature provided by eBay that could help you. It’s the Auto Answers. With this feature, you have automatically sent responses to the simple questions asked by the buyers. For example, the question might be, what us the condition of the item that he’s interested in buying? Using the auto answering you can send an answer like “this item is listed as used”.
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